Terms & Condition
Jewellionair Terms and Conditions
Welcome to Jewellionair! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please take a moment to review the policies outlined below, as they govern your use of our platform and your experience with our products.
1. Order and Customization Policy
At Jewellionair, all of our products are handmade with care and crafted uniquely for each customer. Due to the custom nature of our products, there may be slight variations in size, color, or design. These variations are a natural part of handmade items and are not considered defects.
By placing an order, you acknowledge and accept the unique craftsmanship of our products and understand that minor differences may occur.
2. Return and Exchange Policy
At Jewellionair, we strive to ensure that you are fully satisfied with your purchase. In the event of an issue with your order, such as a missing item or incorrect delivery, we are committed to resolving it promptly.
Return and Exchange Process:
-Communicate the Issue:
If there is any issue with your order, please reach out to us via WhatsApp 03208150695 within 7 days of receiving your package. Kindly provide your order details and a clear description of the issue.
- Customer Support Assistance:
Our customer support team will promptly respond and provide you with a return slip if your issue is confirmed.
- Return Your Order:
Attach the provided return slip to the original packaging and drop it off at any nearest Leopard Courier branch.
-Order Correction:
Once we receive your return, we will rectify the issue and dispatch the corrected order back to you as soon as possible.
3. Refund Policy
Due to the customized, handmade nature of our products, we do not offer full refunds. However, if an issue cannot be resolved to your satisfaction, a partial refund may be offered in exceptional cases. The decision to issue a partial refund will depend on the specifics of the issue and the level of customization involved.
Key Points:
- Full refunds are not available for customized products.
- Refunds may be issued in cases where rectification is not possible.
- Minor variations in color, size, or design are expected and are not eligible for refunds or exchanges.
4. Order Timelines and Shipping
We aim to process and dispatch orders promptly, but due to the handmade nature of our products, production times may vary. You will receive an estimated shipping date upon placing your order. Please ensure that all delivery information provided is accurate.
Once your order is dispatched, you will receive a confirmation with tracking details. Jewellionair is not responsible for any delays caused by courier services or customs processing.
5. Contact Information
For any inquiries, concerns, or order-related issues, please reach out to us via WhatsApp [03208150695] or email us at [jewellionair@gmail.com]. Our customer support team is here to assist you and ensure you have a seamless experience with Jewellionair.
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We thank you for choosing Jewellionair and look forward to providing you with beautiful, handcrafted products.
Jewellionair
Handmade Luxury, Crafted with Care
Welcome to Jewellionair! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please take a moment to review the policies outlined below, as they govern your use of our platform and your experience with our products.
1. Order and Customization Policy
At Jewellionair, all of our products are handmade with care and crafted uniquely for each customer. Due to the custom nature of our products, there may be slight variations in size, color, or design. These variations are a natural part of handmade items and are not considered defects.
By placing an order, you acknowledge and accept the unique craftsmanship of our products and understand that minor differences may occur.
2. Return and Exchange Policy
At Jewellionair, we strive to ensure that you are fully satisfied with your purchase. In the event of an issue with your order, such as a missing item or incorrect delivery, we are committed to resolving it promptly.
Return and Exchange Process:
-Communicate the Issue:
If there is any issue with your order, please reach out to us via WhatsApp 03208150695 within 7 days of receiving your package. Kindly provide your order details and a clear description of the issue.
- Customer Support Assistance:
Our customer support team will promptly respond and provide you with a return slip if your issue is confirmed.
- Return Your Order:
Attach the provided return slip to the original packaging and drop it off at any nearest Leopard Courier branch.
-Order Correction:
Once we receive your return, we will rectify the issue and dispatch the corrected order back to you as soon as possible.
3. Refund Policy
Due to the customized, handmade nature of our products, we do not offer full refunds. However, if an issue cannot be resolved to your satisfaction, a partial refund may be offered in exceptional cases. The decision to issue a partial refund will depend on the specifics of the issue and the level of customization involved.
Key Points:
- Full refunds are not available for customized products.
- Refunds may be issued in cases where rectification is not possible.
- Minor variations in color, size, or design are expected and are not eligible for refunds or exchanges.
4. Order Timelines and Shipping
We aim to process and dispatch orders promptly, but due to the handmade nature of our products, production times may vary. You will receive an estimated shipping date upon placing your order. Please ensure that all delivery information provided is accurate.
Once your order is dispatched, you will receive a confirmation with tracking details. Jewellionair is not responsible for any delays caused by courier services or customs processing.
5. Contact Information
For any inquiries, concerns, or order-related issues, please reach out to us via WhatsApp [03208150695] or email us at [jewellionair@gmail.com]. Our customer support team is here to assist you and ensure you have a seamless experience with Jewellionair.
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We thank you for choosing Jewellionair and look forward to providing you with beautiful, handcrafted products.
Jewellionair
Handmade Luxury, Crafted with Care