IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, after a 50% advance payment, the remaining 50% can be paid via COD.
IS BANK TRANSFER AVAILABLE?
Yes, bank transfer is available. Please place your order first and then send the payment to the following bank account:
- Bank Account Number: 105057177950016
- Bank Name: Bank Islami
- Account Title: Rimza Kausar
IS EASYPAISA/JAZZCASH TRANSFER AVAILABLE?
Yes, Easypaisa and JazzCash transfers are available. Please place your order first and then send the payment to the following account:
- Account Number: 03208150695
- Account Title: Shehroz Saleem
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your order will typically take 7-10 days to arrive, but in cases of uncertainty, the delivery time may vary.
IS URGENT DELIVERY POSSIBLE?
Yes, in some cases we do offer free urgent delivery. We kindly ask you to be honest about your need for this service. Please contact us on WhatsApp or Instagram for urgent delivery requests. Thank you!
HOW TO PLACE AN EXCHANGE REQUEST?
Contact us on WhatsApp at 03022238169 to place an exchange request.
Please note:
- The exchange request must be raised within 7 days of the delivery date.
- Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we will get in touch with you to confirm your request.
- All returned products must be unused, unwashed, and undamaged. They must be returned with the original packing and tags. Items without tags will not be accepted.
- The new order will be processed as soon as the exchange item is verified at our warehouse. The exchange process is subject to your item meeting the above conditions.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
For an incorrect order delivered, there will be a free exchange or a full refund. For a correct order delivered, a reverse shipping fee of RS 200/- will be charged for the new exchange or will be deducted from the refund amount.
An incorrect order includes delivery of the incorrect size, color, or product originally ordered, as well as defective products.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case your order does not get delivered within 7-10 working days, please contact us on WhatsApp or Instagram.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
Yes, shipping charges are RS 200 for delivery within Pakistan.
HOW CAN I CANCEL AN ORDER?
Drop us a message on Instagram or WhatsApp to place a cancellation request, mentioning your Order Number or the name used to place the order.
Please note that the cancellation request must be raised within 12 hours of order placement.
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?
We strive to deliver the correct products on time. However, in rare cases where you receive a different or wrong product, please send a text message on WhatsApp at 03022238169 or message us on Instagram at jewellionair to place an exchange request.
WHEN WILL I GET MY REFUND?
After the reverse pickup is completed and the product arrives at our warehouse (typically within 7-10 days), it undergoes a quality check. Once the item passes the quality check, the refund will be initiated within the next 48 hours.
